Privacy Policy
Last Updated: April 1, 2025
1. Introduction
At Hopechain, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
2.1 Personal Data
Personally identifiable information, such as your name, email address, telephone number, and home address, that you voluntarily give to us when you register with us or when you choose to participate in various activities related to our services. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of our services.
2.2 Health Information
When you use our healthcare services, we may collect health-related information that you provide to us. This may include information about your medical history, current health conditions, medications, and other health-related information. We collect this information to help connect you with appropriate healthcare providers and services.
2.3 Financial Information
When you use our health insurance or investment services, we may collect financial information, such as payment method details, insurance information, and investment preferences. This information is used to process transactions and provide you with the services you request.
2.4 Derivative Data
Information our servers automatically collect when you access our services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our services.
3. How We Use Your Information
We may use the information we collect about you for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Connect you with healthcare providers and services
- Provide customer support and respond to your inquiries
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience and deliver content relevant to your interests
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4.2 Healthcare Providers
With your consent, we may share your health information with healthcare providers to facilitate the provision of healthcare services. We will only share this information with providers you have selected or requested to connect with through our services.
4.3 Third-Party Service Providers
We may share your information with third-party service providers to assist us in operating our services, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Rights Regarding Your Information
You have certain rights regarding the personal information we collect about you, including:
- The right to access the personal information we hold about you
- The right to request that we correct any personal information we hold about you
- The right to request that we delete any personal information we hold about you
- The right to opt out of marketing communications
- The right to data portability
To exercise these rights, please contact us at privacy@hopechain.org.
7. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on our services.
8. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this privacy policy periodically for any changes.
9. Contact Us
If you have questions or concerns about this privacy policy, please contact us at privacy@hopechain.org.